Payment & Refund Terms and Conditions

This authorization, once payment has been processed, may NOT be disputed or canceled at any time.
This authorization shall remain in effect indefinitely. In the event of cancellation or dispute of payment, I, the purchaser, acknowledge that I shall be prosecuted for Theft of Services in a Court of Law in Tennessee; furthermore, I shall be responsible for all legal expenses incurred as a result of the cancellation and/or charge-back. It is understood that a 10% + 2.9% Processing and Convenience Fee will apply for transactions made via the listed card payment method. I further acknowledge that the funds are available and will be processed immediately.
In instances where services have been attempted and/or canceled for any reason and have not been successfully completed, a Service Fee of 10% + 2.9% of the original amount will be charged. This fee is implemented to cover time and travel expenses.

By utilizing the Online Payment option, you as the cardholder or payee authorize RMPS Dandridge – Roy McCarter to charge the credit card or debit card specified herein
for the agreed-upon purchase(s). As the purchaser, I hereby accept all terms and conditions stated within this document. It is understood that my information will not be retained for future transactions. This transaction is valid for a single instance. Should the transaction be declined for any reason, an additional transaction fee of 10% will be imposed.

Check/Money Order Payments: If you are making a payment by check or Money Order there is 10% + 2.9% Convenience fee added to your payment amount. Returned or canceled checks or Money Orders fall into the Declined Payments terms.

Declined Payments: Insufficient Funds - In the event that a payment is returned due to insufficient funds, an additional charge of $35.00 + 41% + 2.9% Administration Fee may be applied to your current balance.

Eligibility Criteria: All payments will be processed immediately. All requests for refunds are subject to review and will be evaluated on an individual case basis, as managed by Roy McCarter – Owner of RMPS Dandridge.

For Installment Payments: If you are making a payment toward an outstanding balance, please note that you must add an additional 10% +2.9% to the amount you intend to apply to your balance. (For example: if you owe $450.00 and are set up on nine $50.00 payments, a $50.00 payment would result in a total debited amount of $56.45.)

Modifications: Modifications to this notice may be made with or without prior notification or warning.
For Refunds: You may apply for a refund online by emailing info@rmpsdandridge.com or by calling (865) 776-3043 during regular business hours, Monday through Friday, from 10:00 AM to 6:00 PM EST. Please note that online refunds are not available.

Refund Process: Approved refunds will be processed within 5 to 7 business days. All refunds will incur a 10% Service Fee, and 2.9% Processing Fee, which will be deducted from the total refund amount. in certain circumstances, a partial refund will be issued instead of a full refund.

Timeframes for Requests: You have up to 24 hours following the processing of payment to request a refund. Beyond this period, there is no guarantee of obtaining a refund.

Types of Refunds: Refunds will only be credited to the original method of payment.

Cancellation of Service: Refunds will only be credited to the original method of payment. In cases where a payment for service has been processed and the service is subsequently canceled, a Fee of 25% of the original amount will be assessed, in addition to the 12.9% Processing Fee.

Example:

You need to pay $50.00; add (12.9% + $50.00 = $56.45)

You need to pay $100.00; add (12.9% + $100.00 = $112.90)

You need to pay $150.00; add (12.9% + $150.00 = $165.00)

You need to pay $1500.00; add (10% + $1500.00 = $169.35)

RMPS Dandridge has carefully considered client feedback and taken appropriate measures to enhance service delivery. We are pleased to announce that invoices may now be settled online using credit or debit cards.

In addition, RMPS Dandridge continues to accept payments via checks and cash.

Upon making a payment, please ensure to contact us via phone, text, or email to provide your confirmation number, along with your name, the amount paid, and the reason for the payment. This information is essential for accurately applying the payment to your account. Payments are processed through Square. Please be advised that all card and check/Money Order payments are subject to a Convenience and Processing fee, which may be as high as 10%.

Notice

Please refrain from proceeding with any payment without first reviewing the Payment & Refund Terms and Conditions. By advancing to the payment option, you acknowledge that you have read, understood, and accept the stipulated terms and conditions set forth on this page.